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GENESIS HOME BUYERS LLC

Privacy Policy

Effective September 30, 2026

Genesis Home Buyers LLC (“Genesis,” “we,” “us”) respects your privacy. This policy explains what information we collect when you use our website or communicate with us, including by text message, and how we use and protect it.

Information We Collect

When you request a cash offer or otherwise contact us, you may give us:

  • Your name, email address, and mobile phone number
  • Your property address and details you share about the property or your situation
  • Anything else you choose to tell us by phone, text, or email

When you visit our website, basic technical information such as your IP address, browser type, device type, and pages visited may be collected automatically by our website host for security and performance purposes.

How We Use Your Information

  • To review your property and prepare a cash offer
  • To contact you by phone, email, or text message about your request, offer, and closing
  • To answer your questions and provide customer support
  • To operate, secure, and improve our website
  • To comply with legal obligations

SMS / Text Messaging

If you provide your mobile number and consent to receive text messages, Genesis Home Buyers LLC may send you SMS messages, which may be sent using automated technology. These include messages about your property inquiry (such as offer updates, appointment scheduling and reminders, and follow-up on your request) and marketing and promotional messages about our home-buying services.

  • Consent: The only way to opt in is by checking one or both of the optional text message consent boxes (one for transactional messages about your inquiry, one for marketing messages) when you submit the offer form on our website. Consent to receive text messages is not a condition of selling your property or of any purchase.
  • Message frequency: Message frequency varies based on your inquiry.
  • Costs: Message and data rates may apply according to your mobile carrier plan.
  • Opt out: Reply STOP to any message at any time to unsubscribe. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent.
  • Help: Reply HELP for assistance, or contact us using the details below.
  • Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Full text messaging program terms are in our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with any third parties.

How We Share Information

We do not sell or rent your personal information. We share it only as follows:

  • Service providers that help us run our business, such as website hosting, customer relationship management, and messaging platforms. They may use your information only to provide services to us and must protect it.
  • Closing partners such as title companies and closing attorneys, only when you choose to move forward with a sale and only as needed to complete it.
  • Legal requirements, when required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies (small files or code stored in your browser) to operate the site, keep it secure, and remember basic preferences. Our website host may also log technical information such as your IP address, browser type, and pages visited.

We may use analytics and advertising tools, such as Google Ads, Google Analytics, the Meta Pixel, or Microsoft Clarity, to understand how visitors use our site and to measure our advertising. Microsoft Clarity records anonymized page interactions, such as clicks, scrolling, and mouse movement, to help us improve the site; it does not capture what you type into our forms. These tools may set their own cookies and collect information about your visit, subject to their own privacy policies. We do not use cookies to collect SMS opt-in data or share it with third parties.

You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.

Data Retention

We keep your information only as long as needed to respond to your inquiry, complete any transaction, and meet our legal, tax, and record-keeping obligations. After that, we delete it or keep it in a form that no longer identifies you.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

  • Reply STOP to opt out of text messages at any time.
  • Click “unsubscribe” in any marketing email, or ask us to stop emailing you.
  • Contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under state law, and we will honor requests as required.

Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this policy or our text messaging program, contact us: